Businesses digital transformation requirements have accelerated with the additional demand on technology due to current circumstances. Technical and Transformational skillsets are highly sought-after now more than ever. With any change you will need people who can play various critical roles and keep your business operational, relevant and accessible. Digital transformation is about more than the technology needed to create the transformation: In fact, the technology typically takes a back seat to the other capabilities needed to make your digital transformation a success.
So, with regard to building your team, you may need to think outside the box, moving beyond the typical IT talent pool and skillsets. Building out a team of people who can flex their technical muscles when needed but can also pivot to call upon their non-technical expertise will help your organization meet the growing digital demands of IT and the business.
As a business or hiring manager focus on the areas that enable people and processes to accelerate your company’s strategy. Lead in areas such as enterprise service management, IT branding and communications, technology business management, digital adoption, and change management – all of which require skills beyond the purely technical. Likewise, other areas of your team could expand into roles including, digital solutions consultants, delivery managers, and process improvement/automation specialists.
4 skillsets that are in high demand
So what should you be looking for, besides the requisite (and important) technical skill sets? Consider the kinds of people listed below – and don’t be afraid to bring people onto your team who don’t have a traditional IT career path. Folks who have not spent their whole career in IT can add some unique perspectives and take the team in directions not previously considered.
Consider how potential team members could play these roles in your organization:
1. Connectors
It goes without saying that the IT team of the 21st century must be able to work with its partners across the business. But looking for connectors means finding those people who not only are good with people but also can make connections across the organization.
Connectors know people as well as the work that is happening across the organization.
They are tuned in to what is happening, not only in IT but also in other areas of the business. They know people as well as the work that is happening across the organization. They know if an initiative in IT for the finance team is related to an initiative in another area of IT supporting the sales team – and they know the people to talk to in order to make the connections.
2. Challengers
Challengers are the people who help us ensure we are doing our best work. They think critically about the path forward and are not afraid to challenge the status quo. This is different from someone who always questions things and puts up roadblocks: Challengers think strategically about the path forward and ask the “what if” and “why not” questions that are critical to any transformation.
3. Agilists
While traditional agile methodologies are important in transformation activities, an Agilist in this context is someone who can adapt to changes and unexpected turns. By definition, transformation is “a thorough or dramatic change in form or appearance” – so successful digital transformation efforts must include people who can recognize the need to change direction and quickly pivot to the new plan. They model how to effectively respond to change and will help others adapt as well.
4. Navigators
If we need to change course, navigators ensure we adjust our GPS settings to account for the re-routing across all aspects of the initiative.
Digital transformation by its very nature can be a bit chaotic and can veer into the tendency to chase the next “bright shiny object.” Navigators define the route and help keep the ship headed in the right direction; they remind us where we are trying to go and the path we agreed to take. And if we need to change course, they help us ensure we adjust our GPS settings to account for the re-routing across all aspects of the initiative.
As the IT landscape continues to evolve, how we support and partner with the business will continue to evolve as well. Focusing on both technical and transformational skillsets in your business will set the stage for success today and in the future. For more information on how to hire digital experts for your business or find a job that will challenge you, please get in touch.